When your order is dispatched you will be emailed a tracking code, click on the link in your email and it will take you to the Australia Post website where you will see the status of your item.

All UA orders are dispatched within 3 working days of placing your order unless specified otherwise by one of our customer service representatives. If there is a delay caused for any reason you will be notified via phone or email prior to us sending your goods.

For a more accurate delivery estimate, checkout the Australia Post Delivery Times Calculator and enter the postcode 3182 in the ‘From’ column.

UA offers an express post service, for Australian customers only, for an additional fee of $15. If an order is received before midday Monday-Friday, we will express post your order on the same day and if it’s over the weekend, it will be dispatched the next working day.

Express Post is an overnight postage service to locations within the Express Post Network, so it should be received the day after we post it. Express Post may take longer to some regional areas.

Send an email with images of the damaged product to customerservice@urbanattitude.com.au. One of our customer service representatives will get in touch and send you a prepaid slip for you to send the item back to our head office. Once we receive the damaged item we will send out your new product.

All deposits for pre-order items are NON refundable and cannot be exchanged.

Please consider carefully before placing your deposit for a pre-order.

As long as the product is unused and in it's original packaging, we will gladly exchange or credit all returns purchased on presentation of the original Urban Attitude receipt.

Delivery and packaging charges are not refundable as a result of changing your mind.

We will happily exchange an item if it is unused and still in it's original packaging.

If you want to exchange an item but nothing tickles your fancy at the moment, we will gladly give you store credit or a gift certificate. Go into one of our stores during open hours and an employee will process that for you.

If you're unsure, please don't hesitate to call our flagship store (St Kilda) on (03) 9037 6001 or email customerservice@urbanattitude.com.au.

We do indeed offer Gift Certificates, you can purchase them here !

We are pleased that we can finally say, YES you can place your order online and use Afterpay or Openpay to shop now and pay later.

During the checkout process, you’ll see there is the option to ‘Pick Up’ as a Delivery Method.

When your order is ready to pick up, you will receive an email from our team to let you know when you can pop in to our flagship store (152 Acland Street, St Kilda) and grab your item.

Have you seen something in our store before that you absolutely MUST have but it’s not listed on the website? Do you have a specific Bearbrick request?

There are many reasons why a product may not be coming up on the website, send an email to customerservice@urbanattitude.com.au and one of our representatives will get back to you with more information about the product status and if there is anything we can do for you.

While we are stoked that you are loving our store, unfortunately we cannot offer discounts based on bulk buying. Throughout the year we will offer specific campaigns that we’ll tell you about in-store, through our social channels and through our newsletter.

We love that you would prefer to shop with us, because we like you quite a bit! However, if you see an item that is cheaper somewhere else, we do not price match. We are a small business and our prices are set as is.